USE CODE "FREESHIP" FOR ORDERS OVER $95

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Customer Service

We're stoked you're shopping with us, and we want to ensure you have an amazing experience from start to finish! If you've got questions, concerns, or just want to say hi, our friendly Customer Service team is here to help. You can reach us via email at support@sidealley.com (we respond within 24 hours, Monday to Friday), through our website's contact form, or even by Instagram – we're always up for a chat! We're happy to assist with order enquiries, product questions, returns, refunds, and even welcome your feedback and suggestions. Our Customer Service promise to you is simple: friendly and helpful support, prompt responses (within 24 hours, Monday to Friday), and personalised assistance to resolve any issues quickly and fairly. Our team is available Monday to Friday, 9am – 5pm AEST. If there's anything on your mind, please don't hesitate to reach out – your satisfaction is what matters most to us at Side Alley. Thanks for choosing to shop with us!

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