Privacy Policy for Side alley.
At Side alley, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when you interact with us online and through our services. We’re here to keep things clear, transparent, and aligned with your rights under Australian privacy laws.
1. What Information We Collect
When you shop with Side alley or engage with our website, we may collect the following types of information:
Personal Information:
Such as your name, email address, shipping address, and payment details, when you place an order or sign up for our newsletter.
Usage Data:
Information about your interactions with our website, including your IP address, browser type, and pages you visit.
2. How We Use Your Information
We use your personal information to: Process and fulfil your orders. Provide customer support. Send updates about your orders and notify you about new products, offers, or promotions (if you’ve opted in). Improve our website experience based on your feedback and site interactions.
3. Shipping Services
To ensure your orders arrive safely and on time, we share your shipping details (such as name and address) with our shipping partner, Australia Post. They only use this information to deliver your package and comply with legal obligations.
4. Payment Processing
All transactions on our website are securely processed through industry-leading payment gateways. We do not store your credit card details, and payment information is handled in accordance with their stringent security measures.
5. Website Platform
Our website is hosted on Webflow, which helps us deliver a smooth shopping experience. Webflow may collect certain technical information as you interact with our site, such as cookies, to help us track website performance and improve functionality.
6. Third-Party Sharing
We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers, like Australia Post and Webflow, who help us operate and improve our business. They are contractually obligated to keep your information secure and confidential.
7. Your Rights
You have the right to access, update, or delete your personal information at any time. Simply reach out to us at support@sidealley.aufor any such requests. If you opt out of receiving promotional emails, we will no longer send them, but you will still receive communications related to your orders.
8. Data Security
We take the security of your personal information seriously. Our website uses encryption and secure protocols to protect your data from unauthorized access, and we continuously review our security measures to ensure your information stays safe.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, we’ll notify you via our website or email, so you’re always aware of how we handle your information.
10. Contact Us
If you have any questions about this Privacy Policy or need more details about how we manage your data, feel free to get in touch at support@sidealley.au. Thank you for trusting Side alley with your personal information. We’re committed to keeping your privacy secure and transparent
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